problem of identification by my CIN (national identity card number)

[moroccanblanket]

I have a problem confirming my tax identity.
I am of Moroccan nationality, but when I want to confirm my tax identity by my CIN number (national identity card number). It shows me a message that says (Enter a valid CIN number).
although my number is correct, 
even after I consulted my tax authorities in my country, they confirmed that the number is correct 

I ask for help

[CraftyCornishMaids]

does the name and address registered on with the CIN, match exactly what you have on etsy legal and tax information?

[moroccanblanket]

yes they are exact

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.