private listing created, customer cannot purchase using the buttons, see the actual convo below

[TurtleVillageKraft]

Seller: "the private listing should be sent to you now, it has all the details and there should be a button to add it to your shopping cart when you are ready"

Customer:

***REMOVED***

---------------------------------------

The customer was confused so I had to make a work around and publish a public listing for them to order and send them a link to the item, abandoning the option of the private listing that is BROKEN

[PillowDetails]

@TurtleVillageKraft  Someone else posted the same issue this morning - wondering what is going on?

https://community.etsy.com/t5/Technical-Issues/Custom-Order-problems/m-p/137500359

[MyOrganisedHome]

I had this problem earlier. One of the other sellers gave me a workaround. I copied and pasted the link to the listing and sent it via Etsy convo to my customer who was able to complete the purchase.

Go to Shop Manager - Listings - filter on the right to "Expiring Latest" - when you see the custom order, click on the gear icon and "View on Etsy" - now copy/paste the URL into a message to the Buyer.

[TheOutsideDyers]

Thanks for the workaround that's really helpful. The problem is still ongoing it seems!

[MyOrganisedHome]

Cross post @PillowDetails!

But yes, does seem as though it’s another glitch. Sigh.

[Iridesent]

Hi there, 

We ask that you not discuss the private details of your interactions with Etsy buyers. This point is outlined in our Community policy: https://www.etsy.com/legal/community. For that reason, your OP has been edited. Thank you. 

[TurtleVillageKraft]

it was done anonymously without any names given, only RELAVANT imformation was used.

[TurtleVillageKraft]

this has happened again today, private orders not going to fixed ?

[CoventinaSoapery]

Same issue today for me today... Have sent the url as suggested by @MyOrganisedHome so fingers crossed!

[chandrafineart]

this has happened to me a lot, very annoying I don't understand how we pay so many fees and then this happens. Frustrating on all ends.