Just remember that there are people sitting in meetings with no front line customer experience coming up with these ideas. They set ridged rules that cannot be compromised. Even though they said that they would fix the multiple messages from the same person thing? Maybe not. Even though they know things are wrong and won't bend to accommodate REALITY, they'll answer you with "Mark it spam" or "We know it's wrong but those are the rules."
They expect millions of sellers to have the same experiences and all sellers are penalized the same across the board, no matter the circumstances. We're touted as unique snowflakes by etsy, how this site is going to make everyone's dreams come true, but you must be perfect and never make a mistake.
By not answering one message you have fallen from your pedestal, doesn't matter if you've been nearly perfect for a decade, you are going to suffer from that one mistake.
Learn to live with it if you want to stay here.
ETA you know, with all the I.T. people and engineers around this place you'd think they'd come up with something as simple as "Merge message threads" or make it more obvious that one had multiple threads from the same person, like with a little star, I don't care what color it would be, just SOMETHING.
It's obvious that this has been a huge problem, that potential buyer and customers won't continue, or don't know how to continue, without making multiple threads. They're always talking about "Confused Buyers" but when the shoe is on the other foot? Right. No concession to the seller.
