notifications of messages delayed in iOS app

[VintageFrameLady]

Hi everyone,  

 I seem to not be getting notifications of messages in my app.  this has caused me to lose my star seller rating because I received a message a day after it was sent. It was very strange because I already replied to a "help request" from this buyer and was in contact with him, then a day later I received the same message in another thread. does anyone else have this issue? It seems very unfair as I always reply tom messages on time.  Is there anything I can do to get my rating back?

[ArtDollsbyJD]

Unfortunately no.  Etsy has said they will not change star seller status when errors/glitches happen. 

Are you sure the message was not there before?  Help message and message are two separate things.

The app is so wonky, I would not rely on it but check through a browser on phone or computer at least once a day.

[VintageFrameLady]

Thank you. I literally saw the glitch happen before my eyes so it is Very frustrating. Shame Etsy doesn’t provide customer support for these errors. Thank you for your response