no response to account information change support request for nearly a month

[TaliaRaeJewellery]

Is anyone else struggling to get contact from support, I've had a request upon in regards to the ownership of our store due to a partner leaving the company for over 25 days and have not had any contact.

[CraftyCornishMaids]

@TaliaRaeJewellery 

You cannot change the owner of the shop account

shops are non-transferrable

you need to open a new shop, with the new account owner

.........

.... shops accounts are set up by 1 person, that person is verified

there could be business info too, but the original shop account owner, and their tax ID, cannot be changed

- they should have shut the account before they left, unless they want to keep on selling their own stuff from that account, it is their own account, not the businesses account

.....

etsy normally gives this link out, to people who ask if it can be done

https://help.etsy.com/hc/en-gb/articles/360040985353-Can-I-Transfer-My-Etsy-Account-to-Someone-Else?...

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.