my star seller badge was removed due to a technical issue (confirmed by etsy’s customer service agen

[KRUGONILifestyle]

Two days ago, I was browsing through my Etsy shop, trying to figure out why my sales had suddenly dropped to almost zero.

I discovered that my Star Seller badge had been removed—even though my metrics all show top-quality performance:

• 100% message response rate

• 100% on-time shipping and tracking

• 5-star average review rating

• 0% case rate

I contacted Etsy’s customer service via the chatbox, and the representative confirmed that the badge was removed due to a technical issue. They assured me they would open a case and that Etsy would email me the next day.

However, nothing happened—no email, no feedback, and now chat support appears to be unavailable.

Is Etsy support even checking these messages?

I couldn’t find a direct email address to contact them. If anyone can help me resolve this, I’d greatly appreciate it.

[Marmalady]

Do you also meet the number / value of sales requirement?

Are you looking at "Current Period" for Star to be awarded on June 1st or "Previous Period" for Star that was awarded on May 1st?

Etsy never awards a Star part way through the month, even if there was a "technical issue" earlier -- best they do is fix the error so the issue doesn't affect the metrics going forward.

And " technical error" and "we'll pass the issue onto the team" is  Chat_speak for " we don't know what to say about this and want to end the chat" 

[KRUGONILifestyle]

I am desperate by now.

Etsy just closed the case without giving any reply—not even one sentence.

All my customer service metrics are above average, and still, due to a "technical issue," they removed my Shipping on Time badge. I'm quite sure they’ve suspended my shop—I barely have any traffic, and views are in red numbers every day.

[Martybugs]

Lack of Star Seller has never had a noticeable impact on the number of sales, so I suspect there's more to this...

[KRUGONILifestyle]

Any idea what else it could be?

Could it be that the algorithm thinks I’m not shipping on time, and that’s why they removed my visibility?

[CatsWhiskersCurios]

You are missing the shipping badge so download the CSV for the previous period to see where the issue is. 

[KRUGONILifestyle]

I did, but there is no issue. Etsy didn´t send any email concerning my shipping performance at all, they even send a congratulations e mail for the great performance along with an article about how to become a Star Seller

[CoquetteBath]

you may also wish to ask for a critique in the appropriate forum.

I see an image marked Medieval, that is clearly NOT. And 'hobbity' designs that could be IP violations.

[KRUGONILifestyle]

Thank you so much, I fixed this following your advice, I didn´t know that could be an issue

[steelhipdesign]

I've personally experienced a product removal that had nothing to do with the multiple reasons listed in the email notification from Etsy.  Their overworked and underpaid humans just mash the macros.  Even if you have an email telling you x, y, z, don't trust it.

The word "hobbit" is trademarked and defended, vigorously.  I would remove all refences to Lord of the Rings IP.  Etsy's tolerance has changed in the last 12 months to IP infringement.  

If fans can find your listings, so can LOTR's lawyers.  

[KRUGONILifestyle]

I fixed the possible IP infringement suggestions, thank you @steelhipdesign 

Now not even the chatboot works, I am starting to think if may be my account was haked or something...Etsy closed my case without gicing any response at all. My views declining every day. So frustrating

[KRUGONILifestyle]

Dear Etsy Community,

Thank you all so much for your ongoing support. I’ve been reviewing my shop’s performance and realized a critical issue: many of my delivered orders are still marked as "in transit" in the system.

The Problem:

• When completing orders, I used the default shipping provider in the menu without manually verifying the tracking numbers.

• As a result, Etsy’s algorithm flagged these orders as "delayed," even though they were delivered on time.

• My views and sales dropped dramatically shortly after this issue arose.

What I’ve Tried:

1. Contacted Etsy Support via email—no response.

2. Used the live chat—no reply, not even from the bot.

3. Manually checked tracking numbers (all confirm delivery).

Questions for the Community:

1. Has anyone experienced this? How did you resolve it?

2. Is there a way to bulk-update delivery statuses or force Etsy to recognize the correct status?

3. Could this be why my sales plummeted? (From [X] sales/day to [Y] overnight.)

Additional Context:

• I’ve also been addressing potential IP violations (thanks to @CoquetteBath for the heads-up!). Though my terms weren’t original, I’ve removed any risky content.

Any advice or shared experiences would be invaluable. If you’ve successfully reached Etsy Support about this, please share how!

Thank you in advance—this community is a lifesaver!

Daisy