my product was removed while adjusting the small photos no response from etsy for a long time

[turkishwomenshoes]

Hello, when I was editing the thumbnails of my products just now, my product that has been on my list for 1 year was removed when I zoomed in on the thumbnail photo, so I opened a support request, but no one is returning although it has been more than 10 days, how long should I wait?

[PlatypusDream]

Etsy most likely thinks you are reselling items you did not make as "Handmade".

Bots are programmed to compare your photos to wholesale sites across the internet when you relist or reactivate them.

Identical items using identical photos can be found on trendyol.com and other wholesale sites.

[turkishwomenshoes]

there was a store on aliexpress that used the photos of 8 of my products, but we closed it, if I can reach etsy support, I would like to fix the situation

[PrimFun]

@turkishwomenshoes   You need to find all the places where photos have been taken and then notify Etsy you have done so.

Contact us under Help is the way to contact if you don't already have an email from Etsy.  Send an email.

[turkishwomenshoes]

I have done this before and solved the problem, I wonder if there might be another problem

[turkishwomenshoes]

if I can get a response to my support ticket I will be able to explain myself better and we will solve the problem but I never get any response it has been 2 weeks