my message to seller shows as them writing to me ..anyone else this glitch??

[VintageStarrBeads]

I meassage customers about date of shipping when they purchase.  6/5/22 today

It shows up in my messages as NEEDING MY RESPONSE???  DUH???

anyone else

why does my own email to customer show as their email to me??

[VintageStarrBeads]

Help???

Anyone?

Any suggestions for this obvious Etsy technical error?

[VintageStarrBeads]

where can i chat??? anyone know

This glitch must be reported

thanks!!

[BluKatDesign]

You must go to help, there you will get the runaround, then someone will tell you to post your problem here then nothing will get fixed. I got dinged because I do not get my notifications so Etsy sent me a "test message" but I never received it so I could not respond!!! When I click on the message in the downloaded file it is from me to a customer also!

[weekendjewelry1]

This is the "still need help" link that worked for me - in the past. Don't hold your breath that it'll work - but it can't hurt to try.

It was via the link on this page:
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_incomplete_order-solution_pri...

Scroll down the page till you find the words (link) that says "I still need help". When I clicked there, I got a chat window almost right away. 

Also - if I understand correctly, if you get through via email, not chat, you should be sure to reply within that email (back and forth). Don't start a new convo/email or they'll treat it as if the previous problem was fixed. 

Hopefully somebody else will have more pertinent links/info..

[VintageStarrBeads]

thank you

right now it went to whoopsie for me

[BluKatDesign]

Does this work https://help.etsy.com/hc/en-us/requests/new?segment=selling

[VintageStarrBeads]

yes

better will try

thanks so much!!!

[VintageStarrBeads]

thanks

sent the problem

my fingersare crossed

thanks again