ClickandCraftt
Inspiration Seeker

maybe I'll find help and like-minded people

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I've been waiting since 4.02 for my data to be verified, I just started posting listings and immediately took a temporary leave from Etsy, I updated my old data to new ones, I think that was the problem, but no one answers, no SMS, I don't want to wait a whole month, is there any way to speed it up? Or at least write what's wrong
I don't even have a support contact button in the settings and I can't file an appeal either, there's no SMS with an explanation, I'm new here so I don't understand at all, is this normal?

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ModKenneth
Community Specialist
Community Specialist

Re: maybe I'll find help and like-minded people

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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Re: maybe I'll find help and like-minded people

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Unfortunately this is about normal. The problem now is everything, all your information, has to match. If your checking account has your name Jane Smith but your drivers license says Jane C. Smith then there is a problem. The US is the one that needs this, it was not Etsy’s idea. 

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ClickandCraftt
Inspiration Seeker

Re: maybe I'll find help and like-minded people

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Thank you for your answer

I will be waiting

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ModKenneth
Community Specialist
Community Specialist

Re: maybe I'll find help and like-minded people

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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