treasureofgem
Inspiration Seeker

We're currently aware of on issue that We are not able to send messages to the customer, we are not able to reply to the customer's queries As soon as we massage, it becomes temporarily disabled....

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
2 Solutions

Accepted Solutions

Re: massage

Jump to solution

You've been muted and need to wait it out. In the meantime I highly recommend reading the rules for here on what you are allowed to do or not (like you are not allowed to message people that favorite your shop or items). 

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
ModKenneth
Community Specialist
Community Specialist

Re: massage

Jump to solution

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
8 Replies

Re: massage

Jump to solution

You are not allowed to start messages to people, who are not your customers - that's spamming and illegal in many countries

You can reply to people who initially contact you.

You have no sales/ customers, so I would think etsy thinks you have been spamming

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...
treasureofgem
Inspiration Seeker

Re: massage

Jump to solution

i understoon, thank you

Translate to English There was a problem fetching the translation.
0 Likes

Re: massage

Jump to solution

Unless you are responding to a message you are spamming which is illegal in many countries. 

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
treasureofgem
Inspiration Seeker

Re: massage

Jump to solution

i'm new on etsy so i dont know this before 

Translate to English There was a problem fetching the translation.
0 Likes

Re: massage

Jump to solution

@treasureofgem 

I recommend you read the Seller's Handbook and Etsy's policies so that you don't have to learn the hard way. 

For messages its being muted for a period of time. Other violation punishments result in black marks and/or shop suspension. Too many black marks can also result in shop suspension.

 

Translate to English There was a problem fetching the translation.
0 Likes

Re: massage

Jump to solution

You've been muted and need to wait it out. In the meantime I highly recommend reading the rules for here on what you are allowed to do or not (like you are not allowed to message people that favorite your shop or items). 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: massage

Jump to solution

Hi i am a atif ansari carpets my shop i send message but did not place my message please solve my problem.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
ModKenneth
Community Specialist
Community Specialist

Re: massage

Jump to solution

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.