Monedus
Post Crafter

many of my orders were marked as shipped with no tracking when they were

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Many of my orders were marked as shipped with no tracking when they were shipped with tracking on my country postal service.

That affects to my Star seller average

What can i do?

thanks

 

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Re: many of my orders were marked as shipped with no tracking when they were

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@Monedus: This issue has been addressed in several threads on this forum. How long ago did you ship? Have the packages been scanned? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller stats will auto update.

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Re: many of my orders were marked as shipped with no tracking when they were

Jump to solution

@Monedus: This issue has been addressed in several threads on this forum. How long ago did you ship? Have the packages been scanned? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Usually a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller stats will auto update.

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