locked out of my account

[GeneralGreenesGifts]

I was locked out of my account somehow and my password is not working. The email address I have on file is an old email address that I can no longer get into that the password reset is going to. I have sent several emails over the last week to Etsy Support and they are not helping me. I have not been able to get into my account for a week now and I know I have orders that need to be shipped. What do I do?

[GeneralGreenesGifts]

I also should mention that I have 2 stores.  I am able to get into this one that I am posting the comment about .I cannot get into  my other store which is called Monogram Selection.

[NanaLetha]

Use chat

[GeneralGreenesGifts]

How do I get to Etsy chat

[LynnsLittleShop]

To see the chat button Shop manager, over on the right lower margin a black bubble looking icon. It's not open 24 hrs a day though, I'm not sure of the hours.

This might help:

How to contact Etsy for one on one help? Email? - Welcome to the Etsy Community