it is not showing up in my inbox on the etsy site.

[SetouchiKougeiGB]

Hello.
I received an email from an etsy member saying that they had sent me a message,
but it is not showing up in my inbox on the etsy site.
Do I need to update my computer,
or is there a problem with the etsy system?
This is leading to lost opportunities, so if anyone knows how to solve this, I would appreciate it.

[Natalya1905]

Check your Spam folder on Etsy, sometimes legit messages go there. 

"I received an email from an etsy member" -- Make sure it is not a scam. Don't click on any links, don't scan QR codes, don't give any information.  One of your items is not protected on Etsy ($500), so please be super cautious.  

[TheVintagePineapple]

There's a good chance that the message was a scam and Etsy caught and deleted it before you were able to read it.

[bradgoodell]

Have you checked your Spam filter on Etsy? 

[vintage4creations · Accepted solution]

The email may have been blocked if it was determined to be a scam.  

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.