international shipping

[GinaChantal]

Please , I received an International order from France ,the customer paid the VAT and everything is correct, her address etc.. but when I try to print the label shows up a small window on the left upper corner saying:ADDITIONAL INFO REQUIRED(there is a little car on the side) and  at this point doesn't let me print and  doesn't inform what is missing..... which information  ETSY is asking for!!!

I don't know what to do, I refreshed the page but didn't help.

Any suggestion, I am late with this order!!!

Thanks Gina

[VogueVixens]

Did you enter the weight and size of your package? 

Fill out the Customs Form part of the label?

[GinaChantal]

YES,EVERYTHING IS COMPLETED AND CORRECT, THAT IS WHY I CANNOT UNDERSTAND!!

[GinaChantal]

THANK YOU SO MUCH,FOR SOME REASON THE CUSTOMS CODE WAS DELETED.....

YOU GUYS ARE GREAT!!!!!!!

TAKE CARE

GINA

[MothersCharms · Accepted solution]

Did you fill in the tariff code number?

[CryzalisDesigns · Accepted solution]

Have you added the tariff number? Do you have your French packing licence? 

[GinaChantal]

THANK YOU SO MUCH,FOR SOME REASON THE CUSTOMS CODE WAS DELETED

YOU GUYS ARE GREAT!!!!!!!

TAKE CARE

GINA

[CryzalisDesigns]

Glad it worked : )