Please , I received an International order from France ,the customer paid the VAT and everything is correct, her address etc.. but when I try to print the label shows up a small window on the left upper corner saying:ADDITIONAL INFO REQUIRED(there is a little car on the side) and at this point doesn't let me print and doesn't inform what is missing..... which information ETSY is asking for!!!
I don't know what to do, I refreshed the page but didn't help.
Any suggestion, I am late with this order!!!
Thanks Gina
Did you fill in the tariff code number?
Have you added the tariff number? Do you have your French packing licence?
Did you enter the weight and size of your package?
Fill out the Customs Form part of the label?
YES,EVERYTHING IS COMPLETED AND CORRECT, THAT IS WHY I CANNOT UNDERSTAND!!
THANK YOU SO MUCH,FOR SOME REASON THE CUSTOMS CODE WAS DELETED.....
YOU GUYS ARE GREAT!!!!!!!
TAKE CARE
GINA
Did you fill in the tariff code number?
Have you added the tariff number? Do you have your French packing licence?
THANK YOU SO MUCH,FOR SOME REASON THE CUSTOMS CODE WAS DELETED
YOU GUYS ARE GREAT!!!!!!!
TAKE CARE
GINA
Glad it worked : )