incorrect reporting regarding my star seller status

[GrannyBeesNeedle]

Etsy is incorrectly reporting message received and sent through my account. You say since May I have received only 4 message and responded to 2.

The following is a correct record of messages received and sent through GrannyBeesNeedle.etsy.com. I look forward to hearing from you regarding what will happen now:

https://www.etsy.com/messages/1272645415   Message received 4 hours ago.  Responded 4 hours ago.

https://www.etsy.com/messages/1243607373  Message received 4 days ago.    Responded 1 day ago. 

https://www.etsy.com/messages/1269471091 Message received 1 day ago.        Responded 1 day ago

https://www.etsy.com/messages/1230577746  Message received 1 day ago.        Responded 1 day ago

https://www.etsy.com/messages/1242239535  Message received 4 days ago.      Responded 4 days ago

https://www.etsy.com/messages/1144046218  Message received Jul 6, 2023         Responded Jul 6, 2023

https://www.etsy.com/messages/1246845710  Message received Jul 3, 2023         Responded Jul 3, 2023

https://www.etsy.com/messages/1245054562   Message received Jun 28, 2023    Responded Jun 28, 2023 

https://www.etsy.com/messages/1265601435   Message received Jun 25, 2023    Responded Jun 25, 2023 

https://www.etsy.com/messages/1196910774     Message received Jun 16, 2023    Responded Jun 16, 2023

https://www.etsy.com/messages/1224802870    Message received May 31, 2023    Responded May 31, 2023

https://www.etsy.com/messages/1255180243     Message received May 26, 2023    Responded May 26, 2023

https://www.etsy.com/messages/1233819592    Message received May 22, 2023    Responded May 22, 2023

https://www.etsy.com/messages/1255171487      Message received May 21, 2023    Responded May 21, 2023

https://www.etsy.com/messages/1232856326     Message received May 19, 2023    Responded May 19, 2023

https://www.etsy.com/messages/1253647245     Message received May 15, 2023    Responded May 15, 2023

https://www.etsy.com/messages/1252874993    Message received May 11, 2023    Responded May 11, 2023

https://www.etsy.com/messages/1229269512    Message received May 8, 2023    Responded May 8, 2023

https://www.etsy.com/messages/929801613     Message received May 8, 2023    Responded May 8, 2023

https://www.etsy.com/messages/1203143867   Message received Apr 30, 2023    Responded Apr 30, 2023

[BagmakerSupply]

@GrannyBeesNeedle: Even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

Have you checked the applicable CSV file available on your Star Seller page? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied.

"... responded to 2 ..." Are you aware that you need to reply to the FIRST message of EVERY NEW INCOMING THREAD within 24 hours. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such.

If the unanswered new thread is not a Help Request, at least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period (but not retroactively). Note that subsequent messages from that account may go directly to the SPAM folder.

[TonsOfPaper · Accepted solution]

Hi @GrannyBeesNeedle,

Please know that only the messages initiated by other member(not by you) and only the conversations started on the review period(past three months) will be counted towards your Star Seller Message Response Rate. 

Thank you very much!