Star seller

[3rst3DPrint]

I have been a star seller for months but this month it isn’t showing I am a star seller. It says my message response rate is at 94% when I know for a fact that every message gets just about an instant response. It can be 3 am and I am still responding instantly. This is a problem. 

[VintageRescueSquad]

Download the information and you can see which one affected your score.

You do realize that you have to answer every message, even if you were the buyer?

[Marmalady · Accepted solution]

Are you sure you responded to every new message thread?

Even ones that that are to you as a buyer?  
Did you mark as Spam any spammy ones?

You can download a CSV of messages to see which ones Etsy think you missed

[3rst3DPrint]

Resolved. This was before Etsy kept all messages in one thread. The problem is that I would get a message so I would click the top, view the order, then hit message buyer from the same page. It would create an entirely new thread and not respond to their original thread.