i shown not found valid etsy user in message

[thebigindia]

I received messages by etsy user, but when i reply them its shown that not a valid etsy user. i cant reply them at all. what can i do ? please check .

[TheVintagePineapple]

There's nothing you need to do.  The message could have been from a spammer/scammer who was recognized as such by Etsy and they closed that account.

[AAANativeArts · Accepted solution]

Mark it as spam to keep your star seller rating. They've likely been banned for some reason.

[Amouree]

Hi I got the same message when I was emailing my friend, neither of us are banned...

[TanyaGeldard]

What did you do to resolve it? 

[BootifulLabels]

Did the message ask for your email address so that the buyer could complete their order?  If so this was a scam, they were not a real buyer.  Buyers do not need any information from you in order to purchase, they simply choose their payment method at checkout and Etsy handles the rest.  If you gave them your email, make sure that you look closely at any messages you might receive that look like they come from Etsy that are asking you for information like Credit Card or bank information.  These email s are NOT from Etsy, Etsy would already have all the information they need from you when you opened your shop.  Spam the emails and do not respond.

[TheVintagePineapple]

@BootifulLabels This OP is from April and probably not the scamming that's rampant now.  The OP is ''currently not selling'' anyway.