false shipping delay

[LeylaJewelryShop]

i shipped my last sales on time but forgot to mark it as shipped, i received no complain or bad rating due to that, actually i got 5 stars but still Esty removed the badge, i don`t find this fair since they reduced my visibility and as a result my sales dropped so that will not give me a chance to improve my status

[UppNorthEh]

You didn't mark it as shipped.  That's the only info the bots use.  

[TBQSC]

As stated on the Star Seller page ... https://www.etsy.com/starseller

Ship orders on time with tracking or a label from Etsy

[BagmakerSupply]

@LeylaJewelryShop: Unfortunately the metric is effectively that you not only ship on time but also that you mark the order as completed on or before the scheduled to ship by date.

[ArtDollsbyJD · Accepted solution]

Etsy goes by what is recorded.  You did not record shipping the items on time.  Nothing to be done.

Consider it a reminder to make sure to mark the item shipped.

Since Etsy labels is available you might want to consider using them as they mark shipped automatically or another service that integrates with Etsy that marks item complete automatically.

[NanaLetha]

Why isn’t it fair? It was your error not Etsy’s.

[GroundZeroCreations]

I understand the frustration, but from the system’s perspective, it's not technically a "false" shipping delay. Since the item wasn’t marked as shipped on time, the platform has no way of verifying that it actually was.

It sounds like this was an honest mistake on your part, and it's completely understandable to feel that a single error shouldn’t result in a penalty. That said, platforms like Etsy need to apply consistent standards—otherwise, it could open the door for sellers who did miss their shipping deadlines to claim they simply forgot to mark items as shipped.

[CatsWhiskersCurios]

You can’t expect Etsy to check every single sale to see which of those not marked as shipped have received reviews. It’s on you to add the tracking.

[LynnsLittleShop]

Things happen, some of us have lost the star seller designation, I have and it didn't seem to matter too much. Your reviews mention how fast your shipping is, just keep on doing what you're doing and you'll get it back.

PS, I love the jewelry with the little birds, so sweet!