etsy chat

[SpiritWorldbyHeather]

Hi Everyone:

I used to be able to have live chats with etsy and it doesn't seem to exist anymore. I have written them and don't always get a response. Does anyone know something that I don't.

Gratefully,

Heather from SpiritsWorldbyHeather

[Amaradorn]

Do you still see the chat 'bubble' icon in the bottom right of the webpage when you are logged in to the shop manager?

You might get a quicker response if you ask your questions in the forum.

[SpiritWorldbyHeather · Accepted solution]

omg  Thank U so much, I never new it existed. I can't thank you enough.

[SpiritWorldbyHeather]

Amaradorn:

I just had a wonderful, insightful long chat with a human being on etsy chat. I cannot thank you enough!!

[MaynardMillinery]

It looks like you don’t have the Star Seller badge, if you don’t have that, you don’t get the little Live Chat icon on your dashboard so no access to it.

Depending on your question, Etsy won’t respond if the answer is easily findable in the Seller Handbook or TOUs etc.

[MrsDsHandKnits]

I do not have the star seller badge, yet several days ago I was able to use live chat to resolve a financial glitch, and that chat bubble still shows at the bottom of my shop dashboard page........

[ArtDollsbyJD]

Chat seems to be available to everyone even if they don't have star seller.  I have star seller and I don't have chat.

[SpiritWorldbyHeather]

I am a 5 star seller

[SpiritWorldbyHeather]

Thank U. I actually do have 5 star seller badge. Amaradorn answered my question. 

[MaynardMillinery]

You may have a clean run of 5 star reviews @SpiritWorldbyHeather  but you don’t have the Star Seller Badges. You’ve obviously not met the customer service metrics required, greater than 95% in message replying within in 24hrs/no less than 5 stars for every review/tracking on every order and/or reached the minimum sales/revenue threshold required. https://www.etsy.com/starseller
one of the perks of Star Seller is live chat accessibility.

[BeaconwoodDettman]

@MaynardMillinery I lost Star Seller this month due to a missed message but I still have the live chat icon.

After getting through the BOT/AI responses, I used it last week and the person was helpful. 

[AutumnHollowStudio]

Do you need help with something specific? Maybe someone here can assist

[SpiritWorldbyHeather]

I have another inquiry. I can't find the original chat inquiry box to send another question but I will write it here. I am looking to hire a professional etsy manager to help optomize my store and get sales. Does anyone know of someone.

[NutmegCottage]

I have the Star Seller badge and the chat icon. The chat icon has not worked for some time now. Here is the current "Get Help" page: https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_ship_order-contact_select You can only email them. Response time is 1-2 days even though they are there 24/7. It used to say you could call them, and they would call you back, but that's gone. I used Live Chat in October and got no response. I used it again for another matter in November and got no response. Wonder why the button is still there when it doesn't work.

[TotalMisfit]

Thank you so much for this link.  I've been going nuts going through the help center for days only getting callback and chat options, with neither working.

[SpiritWorldbyHeather]

That has been my exact experience. Amaradorn's message above showed me where the chat is when you open up office manager. Have you tried that?

[SpiritWorldbyHeather]

That has been my experience as well. Thank you for responding

[MrsDsHandKnits]

obviously the button works for some of us as indicated in my previous comment above. I successfully used chat a week ago>(during the evening of December 23rd)

[Claudeparis]

Hello,
I have had exactly the same problem as you for a week. I was in contact with them without any problem, especially since I do not harass them... I must have used the Chat 5 times. The answers are often off, but very cordial. I have been a Top Seller for a long time.
Have you been able to use the Etsy chat again?
Thank you and have a nice day.

[LynnsLittleShop]

@TotalMisfit The call back number is back - here is the link I use

Submit a request – Etsy Help

[TotalMisfit]

@LynnsLittleShop Thank you so much for that!  I was able to get all sorted via e-mail, but I'm going to bookmark that for the future!

[ArtDollsbyJD]

The chat icon can be iffy if the last chat employee neglected to close.  Or something else.  I've never had chat so going by what others have experienced.

I've always used Contact us with success.  If you problem is solvable by reading the policies or Help Etsy expects us all to try that first.

The forums is another option.

[NutmegCottage]

@TotalMisfitYou're welcome. Just be prepared to wait for a reply.

[SpiritWorldbyHeather]

So it isn't a live person, instant chat?

[MrsDsHandKnits]

starts out as a bot, then you can request to "chat with an agent." (actual live Etsy support person)