error message downloading reviews

[gogoandmartin]

Hello - wondering if anyone else has tried to download reviews (export to CSV) using the Download Reviews button and gotten an error message: "Oops, a stitch has gone awry"... Any suggestions for how to go about it another way would be greatly appreciated. Thank you

[ChillwolfArt]

@gogoandmartin  Hi, Give you a Bump. I've never tried to download Reviews (from CSV or other). Are you using the App? (if so, try a browser). Sorry I couldn't be of much help. Maybe someone else will know.

[gogoandmartin]

Thank you, I did try the app as well as firefox and chrome -- keep getting the same error message, though. Really hoping someone has a workaround. Thanks for your help!

[BagmakerSupply]

@gogoandmartin: Best guess is that Etsy has disabled this functionality (but then they should remove the download link and update the Help Pages). When Etsy migrated to their latest version of their API they removed the ability to download reviews by seller and / or by buyer. The latter was probably in response to sites like KarenCheck. Using the new API you can only download reviews by individual listing.

You could apply for API access and write a short program to download the reviews for each of your listings.

The only "off the shelf" automated alternative would be to use a web scraping program but doing so would almost certainly be against Etsy policies and Terms of Service and could result in legal consequences, including being banned from the site.

[gogoandmartin]

Thanks @BagmakerSupply this is very helpful!

[SaintlyGoodsShop]

I have been experiencing too. Tried it on different search engines and same error. I sent Etsy support complaint but still have not hears back after a month.