customer ordered somethimg that isnt available in shop, and doesnt answer on my messages.

[afterSchoolPrints]

Hey Everyone,

Last week i had a costomer who ordered something from my shop but the color he chose isnt available anymore. I already wrote him twicht that he needs to chose a new color but he doesnt answer. Can anyone give me some advice on what to do?

[GroundZeroCreations]

If it isn't available it should not have been listed where he could purchase. Just cancel the order and refund the customer. They can reorder if they want a different color. 

[afterSchoolPrints]

Yeah thats what i wrote him and i already took the listing out. The problem is, that he is not answering

[audreytherese · Accepted solution]

Then cancel an order with a note explaining why. 

[NanaLetha]

Send them an email not just an Etsy message.

[afterSchoolPrints]

thank you. i did that