convos going straight to spam box, and Etsy chat nt working

I have had a message from potential customer that went straight to the spam box, I didn't spot this until later - I replied and apologized for the delay. There was a reply to my  answer a few days later - which again went directly to spam. This of course I missed as I thought the first was just a mishap/glitch. I have lost my star rating because i need to "Keep going to earn the speedy replies badge"


 

 

I cannot get in touch with Etsy via chat as that has not been working since early September

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Re: convos going straight to spam box, and Etsy chat nt working

Send an email that a legit message is going to spam.  This happened to other sellers a few months back.

One reason to check the spam folder number just in case a legit message ends up there.

 

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