contacting etsy support

[Joanovarts]

Several times now, I have tried to send an initial message to my customer, and get the message "unable to send a message right now",  to contact Etsy support.   How, do I speak with an agent?

[ChillwolfArt]

Hi, Are you trying to contact your Customer through Etsy Messages? 

[Joanovarts]

yes

[ChillwolfArt]

@Joanovarts  Maybe I'm concerned for no reason, but I've never heard of a situation where the Message itself tells you to contact Etsy Support.  There is no link that it wants you to click onto, is there?  Because if there is, don't do it, just in case it's a Message from a Scammer (this has been happening quite a bit unfortunately).

[ChillwolfArt]

@Joanovarts  I just noticed something.  You are a Star Seller, so you could use the Chat in your Dashboard (it's only open at certain times).  You could try that.

[TheArtfulTwig]

Here is a link for a callback:

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

Don't mind that the topic is different ("issue sell manage listings" versus Etsy Messages).  Just try to call during Etsy business hours.  The wait time is longer than it was some time ago, but it's good to speak to an actual person.  You can ask to speak to a supervisor, too.

Edited to add:  Your jewelry is fabulous!!  So fun, your shop is lovely.

[nineteen27]

are you able to send messages to anyone else.

you can test one on me if you like.

[ChillwolfArt]

@nineteen27  LOL, I was just about to write the same thing.

[nineteen27]

@ChillwolfArt 

i decided to send her one instead.

from now on.

i am going to tell everyone to message YOU.

when they have an issue... lol

[Joanovarts]

@ChillwolfArt there is no link, just the message "Darn, Looks like we cant load this message right now.  If this keeps happening contact Etsy Support.  I just tried to message my customer again.

[ChillwolfArt]

@Joanovarts  Are you using a desktop computer?  Versus the App?

If you like, try shooting me a Message.  I'll wait here by the computer.

[nineteen27]

i sent you a message a few minutes ago @Joanovarts 

do you see it?

if not.

try using a different browser.

or sign out and back in.

or you can try clearing your cookies.

[Joanovarts]

yes.........I responded

[nineteen27]

yes i saw it : )

so at least we know the messages work!

[Joanovarts]

@ChillwolfArt   yes, I'm using the desktop right now, but the message would not submit on the app.

[ChillwolfArt]

@Joanovarts  Aha!  Try it on the computer (you can Message me if you like).  I've not used the new Blue App, but have heard it can be glitchy.

[Joanovarts]

@ChillwolfArt  looks like your store is taking a break.  Am I able to message you?

[ChillwolfArt]

@Joanovarts  Yes, even though my Shop is on Vacation, you can Message me.  I sometimes get Messages from other Sellers.

[Joanovarts]

@TheArtfulTwig   I will call them tomorrow.  Thank you!!

[Joanovarts]

@ChillwolfArt just sent you a message via the app

[ChillwolfArt]

@Joanovarts  OK; heading on over to check.  I'll be back.

[ChillwolfArt]

@Joanovarts  Your Message went through perfectly.  Although every time I try to respond, I want to type in the large white area ABOVE where we are supposed to:)

[Joanovarts]

@TheArtfulTwig @nineteen27 @ChillwolfArt this new app can be tricky.  I will message my customer via the desktop, and contact support tomorrow.  Thanks everyone, for your help!!