cannot upload a new etsy shop icon

[WellnesGiftStore]

the image i want is within the recommended standards and it just wont load i read about this issue and its happening to other users for years can someone tackle this please thank you 

[CappuccinoLace]

It needs to be 500px by 500px, anything smaller is likely to not upload, and anything larger is likely to be cropped.

[Feltivational]

Have you tried clearing your browser cache, logging out and in again, using different browsers, changing the logo via the app?

[CHAUNTAYS]

How do I add my logo in in the app.

[GenerationOriginal]

Hi,

I've tried everything with regards to loading a shop icon on Etsy and it' quite simply doesn't work. It lets me browse for a file to upload but nothing uploads, whether its 500x500 px under 10mb, or higher or lower. I can browse the file to import, but nothing happens after that. It's like its disabled from importing, no matter what browser I'm using with a clear cache. 

Any advice would be appreciated that's not mentioned above or on the official Etsy help page as I've tried it all. 

Many thanks 

[FallenAngelBrass]

I just successfully changed my icon and banner for the winter holidays.  Are you on a laptop using a browser?  I never have problems with uploading when done with a laptop. (MacBook Pro)

[GenerationOriginal]

Many thanks!!!

I dont have a laptop but I tried uploading on a different PC and it worked for some reason.

[CHAUNTAYS]

It's doing that to me also but I'm a moble phone user I want to add my fist logo how ?

[LedInJoy]

I was using Chrome on my Mac and it wasn't working, but I switched to Safari and uploaded it no problem!

[LostCreaturesCove]

i also had issues uploading with chrome, i switched to microsoft edge and had no problem

[TUCOtherattstore]

I had to change browsers and make sure the image was in the recommended pixels.

[ModAngie · Accepted solution]

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