MementoGiftCo
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Help! Shop Stuck in Vacation Mode Despite Verification and No Response from Support

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Has anyone dealt with their shop being stuck in vacation mode even after verifying their info? I was prompted to update and verify my tax and personal details, which I did, and my dashboard shows that everything is confirmed. But my shop is still locked in vacation mode.

It’s been over 72 hours since I first contacted support, and I’ve sent multiple tickets, but there’s been zero response. The only email contact method isn’t working either—I’m not getting any replies. I’m at a loss here, as this is really impacting my business. Any ideas on what to do next? Appreciate any advice!

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ModJose
Community Specialist
Community Specialist

Re: Help! Shop Stuck in Vacation Mode Despite Verification and No Response from Support

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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ModJose
Community Specialist
Community Specialist

Re: Help! Shop Stuck in Vacation Mode Despite Verification and No Response from Support

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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