cannot access my account/I am not receiving the codes

[MzjazeejsDesigns]

Hello, please let me know how to turn off the 2 auth factor.   I have been trying to access my account for the past to days to no avail. I input my credentials for login and wait for the code to come to my email, but the code never comes. I've changed my password, hoping that would resolve the issue, but it didn't. This is very frustrating! Please send me codes to access my account. I need to remove this 2 factor from my account. Please remove it. Please help.

[CryzalisMasksUK]

You will have to contact Etsy, you can only turn it off, if you have the code. Did you not save the backup codes? you can use one of them

[BagmakerSupply]

@MzjazeejsDesigns: For obvious security reasons, you have to be logged in to disable two factor authorization (2FA). At the time you set up the 2FA you were offered the opportunity to save back-up codes for just this kind of situation. If you do not have those, you will have to contact Etsy to have them disable the 2FA.

"Please remove it." Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts).

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.