is this a real message from Etsy or a scam ?
If you’ve received a notification and arrived at this page, it means that temporary restrictions have been placed on your account.
In accordance with Article [145.11] of Etsy’s Financial Regulations dated June 18, 2020, we need to verify your personal and financial information to continue.
Here's what has happened:
- Your shop’s activity has been temporarily paused.
- Sales, payments, and payouts are currently on hold.
But don’t worry — this can be resolved quickly and easily! To restore your shop’s functionality, please do the following:
Requirements:
- Update your bank account details
- Complete the account verification process
You can begin the verification process right away using the link below:
If you have any questions or need assistance, our customer support team is here to help. You can reach them via the contact form in the bottom-right corner of the website.
Thank you for your understanding and cooperation!
Sincerely,
The Etsy Team
Scammer
It's a scam. Genuine messages from Etsy will be in the 'From Etsy' folder and have an additional badge that says 'Verified message from Etsy staff' when you hover your mouse over it (using a browser).
Scam messages should be reported (they will be moved to the SPAM folder).
It's a scam. You are a new seller with an incomplete shop so scammers feel you will be an easy target. Only messages that come from the Etsy folder in messages are from Etsy. If you get one through your email, question it as you have done here. This is not the kind of thing Etsy writes.
Spam the scam.
Hi, Welcome to Etsy. I'm sorry you have been hit by scammers. They tend to target new Sellers, often appearing within seconds after someone lists an item/s. It makes me sick to see this happen to people; I have been seeing an increase of new Sellers coming to the Forum for a while now; being bombarded with Messages from scammers. You don't expect to start fresh on a site, and immediately get hit with this garbage. And as a new Seller, I can see where you could be caught by it; it could happen to anyone.
"Verification" is a popular scam, as well as posing as Etsy Staff/Support, etc. Scanning of QR Codes is another. When you receive a LEGIT Message from Etsy Support/Staff, etc., it will appear in the "From Etsy" Folder (in Messages). If it isn't there, Mark the Message as Spam (so you don't get dinged for S Seller). Messages which pose as Etsy Support (or Staff), should be easy to ferret out; bots should be able to pick up on those, and yet they are still coming through.
Many scammers are posing as "Buyers", stating they need your email for an Order. They don't, Etsy already has it. They are trying to get you to input your banking info, so they can steal from you. When you receive a LEGIT Order, it will appear in "Orders & Shipping" (Left Column of Shop Dashboard); it will also show in your Payment Account. if it isn't there, you have no Order. Mark the scammer's Message as Spam (so you don't get dinged for S Seller). And never click on links or engage with them.
Re: Marking a Message as Spam. For the first time, I recently had cause to do this. However, I saw nothing by Messages which said "Mark as Spam". I had no idea where to send the bloody Message. Finally I saw "Report", and clicked it after selecting the Message (and yes, it should say, "Report as Spam" or "Mark as Spam" (or how about "Spam" if character space is an issue).
Here is the Help Article re: Scams.
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages?seg...
Hope this is helpful to you, and may this garbage cease for you and for others. All the Best.
Things to read:
https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882
https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899
And, if you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.