with my friends and family trying to order. New shop-any suggestions on how to fix this?
If your family members are sharing the same IP as you Etsy will not allow the sale as it would be considered shilling (even if it's not with bad intentions). I understand wanting sales when you are new and all but in such a case I would simply sell in person instead.
No they are out of town at college and the other was a friend from college. I spoke to customer support when they called me and they said they were escalating to the tech team.