Your shop has been frozen due to unverified taxpayer information

[MeandMyCreationsLLC]

I am trying to set up my shop for the first time and received the error below: 

We were unable to verify the business information you entered at onboarding. Please review your business name and any identification numbers closely, make any necessary changes, and re-submit it for verification. You’ll have two re-verification attempts, after which your account will be locked.

If you continue to have trouble, please contact your local tax authority or applicable government entity, where the business is registered, for more assistance.

I contacted the IRS and my bank to make sure that the information all matches. I initially input some information correctly and when I went back to correct it, it would not save or update any of the information that was corrected. I have tried a number of times to update the information and it does not allow me to save anything. Every time I update my SSN it erases it and defaults it to the business Tax ID.

I have spent countless hours reading different pages, forums, comments, etc and have not found a good solution to my problem. I need to get my shop up and running.

Please help. Thank you!

[NanaLetha]

Just enter your SSN.

[MeandMyCreationsLLC]

I did enter my SSN. It won't save it.

[NanaLetha]

You need to try a different browser and don’t use the app.

[MeandMyCreationsLLC]

I have used 3 different browsers (Chrome, FoxFire, Edge). Never used the app. In addition, I cleared Cookies, Browsing History and Cache.

[MeandMyCreationsLLC]

I have used 3 different browsers (Chrome, FoxFire, Edge). Never used the app.

[PrimFun]

Did you select sole proprietor?  Even if you are an LLC and have an EIN, a single seller without employees is considered a single proprietor. 

What form of name do you have on your SSN and form of name on Etsy shop?  They need to match. 

How to Update Your Taxpayer Information – Etsy Help

You may need to contact Etsy and ask them to clear the information so you can reenter it.  

[MeandMyCreationsLLC]

Yes, I it as a Sole Proprietor and entered my SSN. It is not saving any of the new information that I update. I get an error message saying:

There was an error saving your taxpayer information. Please try again.

However, I am not a sole proprietor. I have an LLC. 

How do I contact Etsy?

[MeandMyCreationsLLC]

Is there a way to delete the shop so I can start over?

[JJewellerySuppliesUK · Accepted solution]

You can open another shop if you choose but you will need a new name and a different email address.  If you haven't already, then I would write to Etsy to explain and perhaps it can be fixed.  Etsy most likely will send you back a canned response but you will need to respond to that email to let them know you need help.  If you don't, the matter will be closed and you will be back at square one.  Don't expect an instant reply as I think it can take up to a week. 

https://help.etsy.com/hc/en-gb/articles/360017604474-Can-I-Run-More-Than-One-Shop-on-Etsy-

[MeandMyCreationsLLC]

Thank you I appreciate your help!

[NorasDivineCreations]

I am in the same situation. My tax info has been updated long time ago, they don't know how to fix it. They keep telling me to wait for an email from them. I have never receive any emails in regards to this.

So I figured they will never open this old shop, and I opened a new one. I started moving all of my listings. This new shop worked  for 5 days when they froze it!!!

In my finance section is says to add a security code that they sent with a small deposit amount, except they never sent any "test deposit". Now I have two dozen shops, and nobody want's to help. They customer service is USLESS!

Nora

[roguewavepr]

Hi.  I am having the same issues.  Shop frozen day 17.  They say it is a software problem and don't know when it will be fixed.  How did you get unfrozen?  Did you have to open a new shop?  I hate to lose all ofvthe progress ai have made on feedback as well as losexall of my listings I have created that are currently frozen.