Wrong on time shipping percent

[InfinityMidnight]

Previously my on time shipping was 98% due to two packages being marked as not shipped yet but according to the uploaded tracking number, it is shipped. It wasn't an issue as for previous months, there were enough orders to have over 95%. This time around its showing 93% but for those orders are stuck in pretransit from back in Feb 2024 even if USPS is showing delivered. Is there a way to force update that because its looking like I might lose star status next month if its stuck still

[UppNorthEh]

February won't count next month.  Will be March April May

[BagmakerSupply]

@InfinityMidnight: What happens if you click on the tracking number link on the actual order? If it opens the courier's tracking page and shows the scan history then you have proof that the tracking information was entered correctly. In that case you should pursue it - while Etsy will not manually adjust Star Seller stats they can, in some cases, fix the underlying data and then the Star Seller stats will auto update (but not retroactively).