Why isn't Make an Offer visible on the App?

[MoonstruckCottage]

I use my desktop for my shop, so I wasn't aware of this issue until a buyer brought it to my attention. She doesn't see the Make an Offer button on my listings when using her phone/the app. I checked my SIL's shop (who is also using Make an Offer) on my phone, and I don't see it either. But I do see it on her listings when using my desktop.

[NanaLetha · Accepted solution]

Because the app developer didn't code it.

[MoonstruckCottage]

@NanaLetha Oh, I didn't know that. Thank you! No wonder Make an Offer doesn't get used all that often. About half the people shopping on Etsy don't even see it.

[MoonstruckCottage]

@NanaLetha  I checked the Help Center and it says this:

At the moment, Make an Offer is only available for sellers and buyers who have their currency set to USD, and is not available on the Etsy Seller app.

So it says not available on the Seller app. But I don't see it on the Buyer app (the orange one) either. And neither does my customer.

[NanaLetha]

@MoonstruckCottage  I read that - it's obviously not correct.

[MoonstruckCottage]

@NanaLetha Yeah, I guess not. What else is new lol. A buyer sent me an offer through Messages. I kept telling her to use the Make an Offer button on the listing, which I now know doesn't exist for her on her phone. Ugh. Thanks again!