Why is Etsy support not doing their job?

[ArabicSpells]

I have been waiting for 3 weeks now for manual approval of my documents to open a new Etsy store. My cases are being closed with no response and no success. I don't get emails, I don't have any response. After I write to the support from there, they answer me that they are a completely different department and they can't do anything. It took 6 months for them to manually approve the documents for my previous store. 6 months!! Is this normal? Sales fees and commissions take them by the second. But when they have to do their part of the job - nothing!

[SugarTaffySoap]

@ArabicSpells  What products is your new shop going to sell? Is there a way for you to re-check that all of the information you provided is correct? 

[FabioMcMustache · Accepted solution]

Hello, @ArabicSpells. We appreciate you bringing this to our attention, and we’re sorry to hear you’re having trouble. 

To protect the integrity of our marketplace and to comply with laws, we run identity and fraud-prevention checks for all sellers. We do this with some help from a third-party company, Persona. If you have any trouble loading your images, try these tips for verifying your identity on Etsy. 

We shared your concerns with the support team so they can offer you additional help, and per our Community Policies we’re closing this thread so you can get the support you need from them directly. Thank you!