Where is Etsy's Support Department? Day 5 and counting.....

[GibsonGroupShop]

Day 6 of forced V a c a t i o n  M o d e.

Why are we all in the dark?   Why are they hiding information?  When will this end?  

Support ticket has been ignored completely.    Chat support quickly dismisses the conversation.

How is this considered normal for a company this large to operate this way?   It's insane.

Thank you.  (steps off soapbox)

Happy to fix any issue our account may have but have never been told what that is.  Everything looks good and account is 10+ years old.

[ZenCatPottery]

@GibsonGroupShop   I am sorry to say that this I am not surprised by this at all.  There have been many many posts here on seller forum about this.  I'm sorry you are going through this.

[PiecesofMeCardsnMore]

I contacted chat support about a different issue tonight. I got an AI response instead of a human.

[OneEyeCatStudio]

FYI .....   the first thing you should do when your shop is back is check your monthly statements.

One seller who was put on Vacation Mode checked their monthly statements when they got back and discovered that they were charged listing fees and tax for all of the products in their shop. All  at once. 
They contacted customer service via chat right away and were able to get a refund. The explanation that was given was that all the listings were deactivated when the shop was in vacation mode, and when it was restored, the listings were relisted automatically, which generated a huge bill.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.