Forced Vacation Mode

[LowCountryLook]

Good morning, I recognize that this is a forum for sellers but I do not know how else to proceed. I am on day 17 of not hearing from someone at Etsy. My shop was put on 'pause/vacation' on the first day that I attempted to go live due to an error I made in completing the tax information. I have submitted all documents, and my shop dashboard shows 'verified and approved', and yet I am still on pause. I have left over 20 messages through the support request avenue but only get pre-generated responses that do not apply and then my request gets closed as 'resolved'. Nothing is resolved. I am frankly in shock at how difficult this is and am only pursing it to it's end because Etsy has my bank account information, social security number, etc. I am hopeful that my post might find its way to someone at Etsy who can help me. 

Should I ever get to go live I am committed to providing amazing customer service, and am currently disappointed that the same standard does not appear to be in play from the platform to the sellers. I am hopeful for a different experience. 

Thank you, Ericka

[DudleyandSprout]

Do not keep on opening new messages.  Etsy will automatically close them.  Always answer the original message stating that you need help.

Etsy's customer service has a lot of issues.  There are several million sellers on Etsy and they haven't developed a plan to answer them in an efficient manner.  I am sorry you are having this experience.

[LowCountryLook]

Thank you. I do continue to answer the original but it's a ghost town. I appreciate your willingness to provide insight.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.