When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

When sending gift reciepts, double check the customer's message, Etsy is making changes/mistakes...

I had a recent order where a "mom" was shopping on her son's behalf, a gift for her him to give to his significant other.

I'll try and explain what happend....

Sherry Jones (account name) places an order. She enters the correct "ship to" address. And adds the gift message "Happy Birthday Sweetheart. -Brandon". (Brandon being her son's name)

But instead of leaving the gift message just as the customer entered...Etsy edited the gift message, replacing her son's name with the buyer's account name.

So, instead of the gift message reading/printing just as the customer wrote it, "Happy Birthday Sweetheart. -Brandon.", it read/printed as "Happy Birthday Sweetheart, Sherry Jones".

(Names have been changed for privacy)

How the heck does that happen? I didn't catch the error before sending, and now have a very upset customer.

I posted screenshots here, might help clarify what happened...

https://www.flickr.com/photos/29640839@N07/53914533820/in/dateposted-public/

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

Yikes! I had something similar yesterday that was probably the same thing. The gift message was signed by the buyer... them below her name it said "--Sign in with Apple user". The buyer had used an apple account to pay & it looked like Etys added the buyer's account name to it. I thought it was strange so of course didn't write it on the gift note. 

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

Looking at your screenshot I see the same 2 dashes in front of the buyer's name like it appeared on my order. Maybe that is a way to tell what Etsy is adding to the gift messages instead of what the buyer typed in??

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

@CanningCrafts 

"...Etsy is adding to the gift messages instead of what the buyer typed in?..."

Yes!!!

(sigh) With the error, it read precisely as though the "mom" was giving the gift, instead of from her son to his "signicant other".

Ugh!

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

Sellers have been unhappy that the gift note wasn't showing who the gift was from, so maybe this is Etsy's attempt to fix that.
I can understand them thinking that adding "-- name of buyer" to the end of the gift message would solve that issue. (Most gifts are actually from the buyer, I would imagine.)

@CanningCrafts  if they're using the buyer's username instead of their actual name, that's even sillier. The recipient would be so confused.

What they should not be doing is deleting part of the text that the buyer actually entered, though.

A better system would be to allow buyers to choose what information was included on the gift card. Good luck with that, though.

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

I've had buyers leave notes that read like love notes, then not list their name. I sweat it on those notes. I always wonder if I will look like a creep & hope they know who is sending the gift!

But maybe the gift giver doesn't want their name on it?! I have sent Secret Santa gifts before that were intentionally missing a name. Etsy obviously didn't think about that if they are ADDING to gift notes. They need to hear from buyers on this issue too!

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

@Adorabilities 

"...What they should not be doing is deleting part of the text that the buyer actually entered, though...A better system would be to allow buyers to choose what information was included on the gift card. Good luck with that, though..."

Indeed.  Agreed.  Etsy taking the liberty to edit a customer's gift message is incredibly bad form.  Incredibly bad.

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Marpet3425
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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

@PristinityJewelry Thanks for expertly done privacy protection screenshots, while showing us the details of how the seller's name appears after the dots.  

Now, I will have to download the gift receipt first to decipher it correctly, NOT print or use it, then proceed along with a handwritten card with the correct message!  What a waste of everyone's time, as I don't find any of their gift messages particular useful as it puts the cart of surprise before the horse.

Yes, I agree, the buyer should have the only discretion about what personally appears on a gift card.  Hate this whole gift picture, and sometimes price being displayed in one iteration of it, etc.

I make my own small gift cards, to personalize it with the receiver's name in fancy script on the card front, handwritten msg inside, and X2 other bits of important info, the who it is being sent to and from my shop with addresses on the back of the card.  That last part is to make sure, should it get lost etc, that there is correct address from sender's Etsy shop to the gift receiver's name/address.  In two cases of NYC apartment block addresses, this re-routed the package to whom it was originally intended.

Obviously, a convo is sent to clarify this info, should anything be missing or unclear.  Yeah...missing recipient name seems cringy stalkerish to me if it's sent to giftees addy directly...eeek

I've not had a problem with people not understanding my process, and most are very appreciative of the personal touch of someone's name in fancy scrollwork (using templates).

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SmudgePlant
Community Maker

Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

I guess Brandon should have done his own shopping...

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Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

Or perhaps Brandon is overseas, in the service or something, and its not possible, or otherwise convenient for him?  Not for me to question.

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NoFrogsAllowed
Conversation Maker

Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

He might have done his own shopping, but doesn't have an account, so used hers.

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Jewels2at
Community Maker

Re: When sending gift reciepts, check the customer's gift message, Etsy is making changes/mistakes

Are you able to change to the correct sender on a gift message?

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