Verification good stuck in vacation mode

[EAMJewelrySupplies]

We received an email confirmation of our seller documents being verified.  Our funds have been released, but we are still in Etsy imposed vacation mode.  We are losing orders and customers every day.  Zero orders over the weekend because of vacation mode.  Please release the vacation mode so we can sell.

Thank you,

Elizabeth Martin 

EAMJewelrySupplies

[NanaLetha]

You are only talking to other sellers not Etsy.

[BagmakerSupply]

@EAMJewelrySupplies: Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

[ModAngie · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email.

As support requests are handled privately, we're now closing this thread.