Verification Process didn't work after being fine for 11 years.

[JulleenJewels]

I am truly devastated. I have been with Etsy for 11 years!

My bank details have not changed since Etsy's last deposit in 2023. My bank says there was no deposit made by Etsy in Jan 2024 and no funds were returned either, what's more - there has been no small deposit after going through the verification process once again!

Naturally I spoke to my bank for quite some time. I believe it is not my bank's fault... as no details have changed at all.. my Name is the same my account number and branch etc. is the same. Who do I believe?

Etsy has asked me to verify once again but I did that last week, now 6 days later I am asked to re do the verification process. As they say it didn’t work. The bank has no answer for me as they can't see any deposits from Etsy since last year. Surely there is something very weird happening as what's the point of the same details being filled out over and over again. The people in the chat box are trained to give the same answer over and over again. Do the verification process again! No other remedy yet they admit the latest verification was the same details as previously.

I don't want to restart my Ad campaign as I can’t be sure my funds will be paid to me if I make further sales. What to do next??  I feel I have to close my store. Any help would be appreciated now - thanks

BTW The bank sees a previous deposit from last year. All went through fine and funds have been going through for many years, why would my bank refuse funds or return them this time - that's not in their best interests.

I am totally baffled - I have no clue what's going on

[ThePurplePuppy]

These do sound like legit Etsy requests and not the scams going around.

Do your funds bounce back to your Etsy payment account or do they just fly off into the etheric and just disappear. If the latter, all I can think of is to get a lawyer involved if the amount is significant and have him write a letter to Etsy headquarters.  Also I would either push your payment schedule out to monthly or put your shop on vacation  which will give you a little time to hopefully sort this out.

[JulleenJewels]

thank you yes..I just put my shop on vacation as there is not point getting sales and not being able to be paid by Etsy

[LucyLocketsCaravan]

Same here.   I've had to upload a bank statement now. I don't get the small deposit and my payment bounced back to Etsy.   I just keep being asked to verify 

[JulleenJewels]

wow! thank you for responding to this as we need to know if many others are having the same problem...if so it IS an Etsy link or banking problem...asking us to keep doing another verification - is just ludicrous and I told them I was NOT doing it again...what's the point..it is they who need to look into fixing their banking issue..meanwhile no sales! for me or them at this point in time...such a worry! I put my shop on Vacation mode..as I don't know when I can get paid

[JulleenJewels]

I have just been verified...yay! the main tip is -  if you have a PO Box number change it to a street address

[CuriousityShop · Accepted solution]

They passed some kind of law about a year ago that triggered a LOT of verifications of banking for Etsy & I think for other marketplaces also. They are just late getting around to some sellers.

[JulleenJewels]

yes am finding this out now..I guess it will take a few goes to get it right...I just re did my verification ....(2nd go) as apparently no PO Boxes are permitted anymore....that's one thing...I have changed...let's see...also it says "Bank Name" - I always used my name....but I thought I would give it a shot naming the actual BANK ...see if that helps...what a mess!