Hello,
I hope this message finds everyone well. Unfortunately, I'm still grappling with an unusual problem in my Etsy shop. Strangely, all 120 of my listings continue to be deleted persistently. When I contacted Etsy support, they asserted that further action was necessary. They suggested I might be responsible for deleting the listings, but this is inaccurate as I have yet to make any changes. This issue arose only this month when all 120 listings disappeared; This is the 4th time it has happened despite having operated my store since October. I'm reaching out for assistance to comprehend and resolve this unexpected challenge.
Etsy's response to this problem was, "Thanks for waiting. In this case, I can see that the listings have been deleted on your end, and probably the issue here is because of Printify. When you connected this app to your shop, you granted them permission to access some of the data in your shop and make changes."
Fer clarified that Etsy isn't the entity exporting or importing data with these services. Instead, it's up to Printify to ensure they successfully make requests to Etsy's server to retrieve and configure information. Hence, Printify's team would be best suited to address any further troubleshooting.
I reached out to the Printify support team last week, and they advised me to contact them again before re-uploading the listings so that they can investigate the issue. They are investigating the issue, and I'm still waiting for them to email me.
This situation is frustrating, and I'm struggling to find a resolution. Each time this happens, I incur financial losses. Although I have re-uploaded all my listings, they are visible again; I anticipate the issue will recur. Any assistance or insights that anyone can provide would be greatly appreciated.
Thanks
Mario
