Vacation mode

[FomLeather]

Good day! My store was forcibly put into vacation mode due to Payoneer account blocking. As a result, Payoneer account was restored, Etsy sent a letter that I was reconnected to Etsy Payment and then nothing. The store is still in vacation mode! Help disable it!

[PrimFun]

Sometimes it takes 24 hours but if it has been longer than that, contact Etsy via email and tell them what is happening.

The first reply will be generic, just reply back that you still need help.

[FomLeather]

Hello! Three days have passed and yes, there was one reply with standard content that did not solve my problem. And after that I wrote two more letters, which have not been answered for three days! Can you tell me which address to write to Etsy?

[SugarTaffySoap]

@FomLeather  Do you have an email from Etsy when they set Payoneer up? If so, respond to that email that your shop is still in vacation mode. Basically, the same thing that you are saying in your post. If you don't have an email, let us know and we'll give you other alternatives.  Also, this is all I could find about Payoneer from the Seller Handbook.

https://www.etsy.com/seller-handbook/article/1183344188826?ref=handbook

Unfortunately, it doesn't help with the problem you currently have,  ie. shop on vacation. 

[FomLeather]

Good afternoon! I have the letter, but the problem is that I can't reply to it, because the address it was sent from is only used for mailings.

[SugarTaffySoap]

@FomLeather There is no specific email. You have to communicate through your dashboard shop manager OR in the Help Center up top in the forums here. If you're not receiving a response then there is nothing further for you to do. Multiple emails will not help or speed things up. Sometimes the forum moderators can help you especially if it has to do with certain issues. I think moderator Kenneth is working now but not sure.  If he sees fit to send your post to a team, he will let you know in this post. 

[FomLeather]

Thank you very much! I will continue to try to solve my problem.

[SugarTaffySoap]

@FomLeather  Don't forget to re-check your Finance tabs, Payments Settings, etc.,  and make sure all of the info is accurate and up to date. 

[FomLeather]

I double-checked everything - all the information is up to date!

[SugarTaffySoap]

@FomLeather  If Etsy says you are connected and you're still on vacation mode maybe something else is happening. I don't know if the Community Specialist @ModKenneth can send to a team or not. Only he can decide. 

[FomLeather]

Thanks! Wrote another letter to @ModKenneth, really hope he responds!

[FomLeather]

Hello! My FomLeather shop was forced into vacation mode due to a temporary blocking of the Payoneer account. At the moment, the Payoneer account is unblocked. Also, as a confirmation, I received a letter from Etsy that my shop is again connected to Etsy Payments. But my shop is still in vacation mode!
I have studied the Etsy rules and understood what mistakes were made. I am ready to fulfill all the necessary requirements, provide any documentation to resume the work of the shop.
I have been writing to the support service for almost two weeks, but there is no answer!
Thank you for your understanding!

[NanaLetha]

https://community.etsy.com/t5/Technical-Issues/Vacation-mode/m-p/148113948

[PrimFun]

Please don't open a new thread on the same topic.  Did you follow the information given in that thread? 

If you have a reply email, reply back that you still need help.  Don't open new tickets.

[SugarTaffySoap]

@FomLeather  I just checked one of your listings and the city and state says you are from : Ships from: Minneapolis, MN,  NOT Ukraine.     This is the reason why you are having problems and your shop is on vacation mode.  Is there anything you want to share with us that you haven't mentioned already?

[FomLeather]

Yes, my store is registered in Ukraine, but I send the goods from a US warehouse, which is confirmed by the specified track number of the American delivery service. I did not violate the delivery terms - I sent everything on time, no complaints. I don't know what else could be wrong?

[SugarTaffySoap]

@thatregina  Can you help this seller. He does not know what the problem is. Thank you

[thatregina · Accepted solution]

Hello @FomLeather, this has been escalated to the appropriate team for you. I understand you may have an open ticket, so any responses will come through that. I'll close this up with my best wishes to you!