Vacation mode error

My shop has been put in vacation mode without notification or for any reason. Help page is absolutely no help is there anyway to contact a human person that works in etsy to fix this please 

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NanaLetha
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Re: Vacation mode error

Etsy probably asked for a copy of your ID.

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Re: Vacation mode error

No I had no contact from etsy at all I just checked my listing and my shop is on vacation but it won't let me take it off

 

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Re: Vacation mode error

@MarleneOBrienDesign 

How to contact etsy support for sellers-

There is a direct link to the support ticket page in every shops shop manager - Just go to Shop manager > Community & help > Contact us

That will open the page to start a support ticket. Once there select 'selling on etsy' then select issues.

Depending on the issue, they offer email, phone and/or chat support. Note that the phone support option recently changed to a request a call back system. There is no direct number sellers can call for etsy phone support. You can only request that they call you back.
You will need to click around a bit to get to the actual page with the contact options and at times it feels like endless maze loop of clicking and getting nowhere other than faq's that do not address your issues. You will need to get creative and click on options that may not match your issue completely. When you see 'I still need help' at the bottom of a page then click that....it will take you straight to the page with the available contact options.

Keep in mind that the phone support and live chat folks are just a call center and can only handle a limited list of issues. Everything outside of that they will bump up the support chain to someone who works for etsy proper to handle. Live chat and phone call back are only available sometimes it seems and the availability changes throughout the day.

Remember...the key is to click 'I still need help' when you see it. 

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Re: Vacation mode error

Yeah I just wasted an hour of my life clicking I still need help it's literally just an endless loop

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Re: Vacation mode error

@MarleneOBrienDesign 

On a desktop or laptop (not the app) try this click chain- as of the time I'm typing this it's showing all 3 support options (phone call back, live chat and email)

shop manager > community & help > contact us.

Then selling on etsy > managing my shop and listings > opening and setting up a shop. Then scroll to bottom and click I still need help

Here is a direct link which may or may not work https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_opening_and_setting_up_a_shop-cont...

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Re: Vacation mode error

Omg you legend thank you it got me to the email

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