Vacation Mode

[GabbyandThreads]

I created an LLC and submitted the necessary details under the "Legal and tax information" section of Etsy, but it was unable to be verified. My account was automatically placed in vacation mode. I immediately switched it back to my verified individual seller.

I immediately received a blue notification confirming that everything matched, but my account remains in vacation mode. 

I have a support ticket open, but after the initial response I have not gotten an update. 

If I could get a human to look into this for me I'd be very grateful! I know the community mod will just close this, but I am hoping this will help escalate me to have my problem solved. We are a new business, only open 3 weeks and already over 70 orders with all five star reviews.Please help us get our small business back up and running!

[VenusMosaics]

@GabbyandThreads Hi there ,I have been an Etsy seller for over four years, consistently maintaining a 5-star rating. Recently, my shop was placed in vacation mode pending ID verification. Having uploaded the same ID last year, the process took only two days to reactivate my shop. However, this time, I have been waiting for over three weeks without any response from Etsy. Attempts to reach support have been unsuccessful, as the chat feature is unavailable. i wish you good luck because it's the only thing we can do and i hope they reopen your shop soon

[ModAngie · Accepted solution]

Hello @GabbyandThreads and @VenusMosaics! We're sorry to hear you're experiencing issues with your accounts. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.