Vacation Mode with a message stating that my information is under review.

[A10LegacyGroup]

Dear Etsy Team and Community,

My shop was recently placed in Vacation Mode with a message stating that my information is under review. However, I have not received any email or instructions about what steps I need to take to resolve this issue.

I want to ensure I comply with all Etsy policies and provide any necessary information to have my shop reinstated quickly. If anyone has experienced this or knows how to escalate the issue, I would appreciate any guidance.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.