Urgent help! Unable to edit "Legal shop information" to enrol in Etsy payments

[NikhsPrints]

Hello everyone!

On June 7th I have connected my shop with Payoneer and also received confirmation mail from Etsy but never got enrolled in Etsy Payments as it keeps asking me to add my GSTIN which I already did months back.

I contacted Etsy support and asked for the solution. Then they suggested me to to change my GSTIN format, from 11ABCDE1234F1ZH to 11 ABCDE1234F 1 Z H. Now the problem is when I go to edit it in the legal shop information page, the edit options are greyed out. So what should I do now? The deadline for enrolling in Etsy payments is approaching fast and I have no idea what to do now. Please help!!

Thank you so much!

[FabioMcMustache · Accepted solution]

Hello, and sorry to hear you're having trouble. I can see that you have contacted our support team about this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates.

Otherwise, please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!