Urgent: Shop Stuck in Vacation Mode Since March 8, 2025, Despite Repeated Verification Attempts.

[Printopets]

Dear Etsy Community/Support Team,

I urgently need assistance resolving an ongoing issue with my shop, [Printopets], which has been stuck in Vacation Mode since March 8, 2025, despite completing all verification steps.

Here’s what I’ve done so far:

Submitted Documentation:

Provided my Taxpayer NTN Certificate (PDF File).

Verified Payoneer account and linked local bank details (Punjab Bank).

Confirmed all addresses (billing, and bank) match my CNIC and government records.

Contacted Support:

Reached out to Etsy Support multiple times via email and chat (Case IDs: [19314266, 19323712 and 19338184]).

Re-uploaded requested documents repeatedly but received no resolution.

Current Status:

My shop remains in Vacation Mode, blocking me from launching and earning.

No clarity on why verification is delayed despite full compliance.

Request:

Please escalate this case to a senior support specialist.

Provide a specific reason for the hold and a timeline for resolution.

Share a direct contact email/phone number for urgent follow-up.

Attachments:

NTN Certificate

Previous Etsy Support Case IDs

This prolonged delay is causing significant financial and operational strain. I’ve adhered to all policies and am ready to provide additional documentation if needed.

Thank you for your urgent attention to this matter.

Shop Name: Printopets

[BagmakerSupply]

@Printopets: You may want to edit your post to remove your eMail address and phone number as this is a public forum.

Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts). There have some some instances of an Etsy moderator forwarding an issue to "a specialist team", and hopefully they will do so in your case.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.