Uploading photos

[MaddyVintageHostess]

Anyone else have a problem uploading photos this morning?

[HandcraftedByTeeLee]

I haven't been able to upload for a couple of days now, but no idea how to contact Etsy.  

[IddyBits]

Yes I can’t upload or create a new listing on the app

[FancyTogs]

Try

• rebooting your device / pc
• making sure you are not trying to upload a file larger than 10MB
• checking that files are .jpg
• updating your app
• removing and reinstall app
• using a browser instead of the app
• using the old instead of new streamline listing screen
• clearing cache on your browser (not cookies, not history)
• use a different browser
• reboot your internet router (the box that connects to your internet service provider, often combined in your wifi hub)
• check that your broadband uplink connection speed is not degraded - contact your service provider if it is

It could also be wifi channel congestion degrading wifi connections, but this is getting technical. Rebooting a modern wifi hub should make it find the cleanest channel, but an older wifi hub could require a manual scan and manual channel selection.

Lawrence (Clare's other half)

[MaddyVintageHostess · Accepted solution]

Thank you. Just getting EE on the case. It is also so slow after having just signed up with them  from BT. Got rid of a few cookies. Will try the cache.so frustrating. 

[HandcraftedByTeeLee]

Did all that and app still doesn't upload pics. I have to do it via the website. It is really frustrating. Already dislike this aspect of work and this puts me off even more. Thanks for the list anyway.

[MaddyVintageHostess]

Is there a preferred browser? Never changed from Google

[PiQuuHandMade]

Same here. Photo adding button in the app does nothing. It is inactive. I can only add video so the issue is on the app side. The same problem like the lat year. Annoying.

[AutumnHollowStudio]

If you are able to, try logging in with a web browser and do it that way. If all you have is a mobile device, your default web browser on there will work. The seller app is full of glitches and incomplete account features.

[ErthnCandles]

Trying to add photo to new listing using the seller app and it is not working for me either. 

[InGrammasAttic]

On a pc during the night, they wouldn't upload.  Did all the reboot, cache/cookies cleaning, checked router, restarted - and they were taking so long Etsy would time out.  Finally got a few items listed, then it started it again with the red screen and couldn't upload photos.
I was just now able to get photos on to publish an item, but it is taking it a very long time to upload 5 pics on a pc.

[LevelLander]

Nothing yet. App still broken. 

[oldnursestreasures]

I have had issues for past few weeks, constantly having to restart the phone!!!!!!!!!!!

[TheMartiniClub]

I have tried removing a reinstalled app. Tried uploading photos on both the app and on my web browser tried changing web browsers. Still haven’t been able to add any new listing for 3 days now. Very frustrating!

[FancyTogs]

@TheMartiniClub 

Make sure they are jpg files, especially if shooting using apple products.

Updates to camera apps can reset settings for saving image files to an incompatible format.

Lawrence

[MaddyVintageHostess]

The photos have to be in the correct format, I have put it off for ages but Etsy are now catching up with those sellers who have ignored ( me) Now I do in the correct format( takes me ages as I am useless with my camera and phone for adjusting . It works though.