I got an email “
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Scam.
@SimplyBySheree: "I got an email" Was it a free standing eMail or just the eMail copy of an Etsy Message? If the latter, was the original Message in the "From Etsy" section on your Messages page when checking messages using a browser or have a colored blurb of text on the Message, saying "From Etsy" if using the app? If not, it is a SCAM.
Real messages from Etsy are now going into their own section (labeled as "From Etsy") on your Messages page when using a browser or have a colored blurb of text on the Message, saying "From Etsy" if using the app https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899.
You might want to read the excellent post by @bradgoodell in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...
Additionally there is also a very informative thread from @StickIt2M at https://community.etsy.com/t5/Technical-Issues/Nefarious-activity-aimed-at-sellers-quot-The-user-nam...
There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...
Be sure to mark the message as SPAM so that it does not affect your stats (at last report you cannot do that using the seller app only a browser, even your mobile browser, or the buyer app).
It's a scam!
If you've given them your credit/debit card details please contact your bank immediately and stop the card.
Genuine messages from Etsy will appear in the 'from Etsy' folder of your message inbox. Everything else is from a buyer, who could be a scammer.