CrafticUnion
Inspiration Seeker

Updated my bank account and verified it but deposit is still returned

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Hello guys,

I've uploaded a new document and this is actually the sixth time I'm verifying my bank account successfully and I'm still getting the same error message once the deposit is done.

I am afraid this is still not working. When I enter my bank info and attach the bank statement, I do receive a confirmation that all is fine and I have to wait 5 days until the next deposit.

This never worked since end of January.

I was told that the deposit was returned by my bank which they totally deny. I asked them anyway to re-verify my account which they did and confirmed that my bank account is operational and we tried to deposit money from other sources and it worked without any issue.

Furthermore, I completely opened a brand new bank account on a completely different bank company. I entered it to my Etsy last week and the same issue happened again today.

This just confirms 100% that the problem is from Etsy's end and there is a glitch in their system that needs to be fixed.

This started once I switched my account from personal to business on Etsy so I am pretty confident it is related.

I really need this money for the sustainability for our business. I am unable to pay shipping nor my partners because of this situation that took a lot of time.

So could you please look closer to this and sort this out at the earliest?

@thatregina I notices that you sent a list to support specialist for other sellers encountering the same issue. Could you please add me too?

Thank you,
Marouane

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ModJose
Community Specialist
Community Specialist

Re: Updated my bank account and verified it but deposit is still returned

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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If you have any questions about how the Community Forums work, please read our Community Policies.

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CiaraCollective
Inspiration Seeker

Re: Updated my bank account and verified it but deposit is still returned

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Hi Marouane, did you find a resolution to this issue? 

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chleaandco
Inspiration Seeker

Re: Updated my bank account and verified it but deposit is still returned

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Hi Marouane,

did you find a resolution to this as we have the same problem for our shop?

thank you 

Mai

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ModJose
Community Specialist
Community Specialist

Re: Updated my bank account and verified it but deposit is still returned

Jump to solution

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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