Anyone else having customers expect to received their order before your processing time has even passed?
The dates are way off
Received an order last night (26/6/25) at 23.18pm GMT, my ship by date is showing as 1st July yet if I go on it to buy a label today, choose sunday 29th June (still 2 days before I have to) and the same service as they paid for 2nd class. It turns red saying may arrive late and buyer expects 30th June to 3rd July.
Now I know im good but im not Houdini, Etsy want me to make this order at midnight on the night I receive the order, and take to post box in early hours of the morning before 1st collection to be in with a slim chance of getting it there on time.
If I shipped on my last day 1st July, in what world does 2nd class post arrive in 2 days?
Contacted support and Etsy response - I can understand, It sounds like you’re experiencing an issue that our engineering team is looking into. I’ve added all of the details from this ticket to their investigation so they have more information to work with. Thank you so much for reporting this, it lets us know how widespread the issue is and helps our teams prioritize fixes. At this time, we don’t have an estimated timeframe for when this will be resolved.
But its been going on ages!
If you have this issue then please please get on to etsy support, its a complete waste of time and gets you nowhere but if enough of us report it they may well actually do something
Thanks for sticking with me, thats my rant for the day - have a fab weekend xx
