I’m having the same problems, based in the Uk but shop now in holiday mode and had nearly £1700 on hold, they refunded it all back to customers including postage, they said my shop will close 3rd February unless I verify tax details, I’ve uploaded these and seems to be verified, every time I go to shop it asks me to upload documents. Obviously something is not working and contact page keeps looping so can’t actually talk or email anyone either. So frustrating and I loose everything